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Request for Assistance


Maintenance Proplem Solving Flowchart

Co-op Member
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Maintenance Manager
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RFA
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Maintenance Staff
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Contractor


RFA Guidelines
  • Keep in mind that the ICC is a member operated organization.  You are submitting a "request for assistance" rather than a work order.  Your participation is important.

  • Members must be provided with 24 hours notice before entering their private rooms.  Notification is the responsibility of the member that submits the RFA.

  • If you do not receive a copy of your RFA by e-mail then it has not been processed correctly.  Check your info and resubmit.


RFA's (non-emergencies) are addressed during
Monday-Friday 9am-5pm. You should hear back from Maintenance RFA Coordinator, Andrew Moran within two business days to discuss your repairs.

Keep in mind that we are a non-profit with limited maintenance staffing for 20 buildings and that there are numerous maintenance tasks in addition to RFA's.  Please be patient. Thanks!

 
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